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Log in to Salesforce.
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Log in as an administrator to Alfresco Share in the Canvas app.
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Click the down arrow next to Cases and then New Case.
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Select the required Case Origin and any other information needed for the case. Click Save.
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Click the drop down arrow next to Change Owner and select Sharing.
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Click the drop down arrow in the search bar and select Public Group.
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Type all into the search field and select All Customer Portal Users.
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Click the Case Access field and select the type of access required for this case. Click Save.
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Click the Create drop down list and select Folder.
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Enter the details you require for your new folder and then click Create.
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Click the Actions drop down list and select Share Externally.
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Select the Salesforce Community Name you would like to share with and the Users. Click Save.
You will see a Salesforce Community Member Access message. The result of the performed actions is that when the Community Member logs into Salesforce they will see the case in their All Open Cases list.