Share content externally to Community Members Salesforce Classic - Share content externally to Community Members Salesforce Classic - Alfresco - Alfresco Content Connector for Salesforce - Alfresco/Alfresco-Content-Connector-for-Salesforce/2.4/Alfresco-Content-Connector-for-Salesforce/Alfresco-Content-Connector-for-Salesforce/Using/Salesforce-Community/Share-content-externally-to-Community-Members-Salesforce-Classic - 2.4

Alfresco Content Connector for Salesforce

Platform
Alfresco
Product
Alfresco Content Connector for Salesforce
Release
2.4
ft:lastPublication
2026-05-06T14:48:53.777000
ft:locale
en-US
ArchiveStatus
Archived
  1. Log in to Salesforce.

  2. Click Alfresco Repository and Log in as an administrator to Alfresco Share in the Canvas app.

    lightning-alfresco-tab

  3. Click Cases and click the Create New drop down list and then select Case.

    classic-create-case

  4. Select the required Case Origin and any other information needed for the case. Click Save.

    classic-new-case

  5. Click the Sharing button above the case.

    classic-sharing

  6. Click the Add button.

    classic-sharing-add

  7. Search Public Groups and add All Customer Portal Users to the Share With column. Click Save.

    classic-sharing-groups

  8. Click the Create drop down list and select Folder.

    classic-create-folder

  9. Enter a name for the folder and click Create.

    classic-name-folder

  10. Click the Actions button and select Share Externally.

    classic-share-externally

  11. Select the Salesforce Community Name you would like to share with and the Users. Click Save.

    lightning-externally-select

You will see a Salesforce Community Member Access message. The result of the performed actions is that when the Community Member logs into Salesforce they will see the case in their All Open Cases list.