Description of issue: After installation, ALM application does not run and the “Access is denied” or "nested exception is java.lang.UnsatisfiedLinkError" error message is thrown for any of the alm-libraries (for e.g. alews-core.jar) in the tomcat log files.
To resolve this issue, complete the following steps:
- Go to Windows Service and select Apache Tomcat Service.
- Right-click Apache Tomcat Service and select Properties.
- In the Properties window, click Log On.
- Select This account.
- Enter the username of the specific user account in the format DOMAIN\username or username if it's a local account. Make sure the username contains the required administrator privilege.
- Click Apply and then OK to save the changes.
- Restart Apache Tomcat Service.