Firefox Restricts Desktop Host - Firefox Restricts Desktop Host - Content Composer - Hyland Desktop Host Installation - Content-Composer/Hyland-Desktop-Host-Installation/Foundation-23.2/Content-Composer-Hyland-Desktop-Host-Installation/Troubleshooting-Desktop-Host/Firefox-Restricts-Desktop-Host - Foundation 23.2 - Foundation 23.2

Content Composer Hyland Desktop Host Installation

Platform
Content Composer
Product
Hyland Desktop Host Installation
Release
Foundation 23.2
License
ft:lastPublication
2023-12-18T13:30:37.162000
ft:locale
en-US

Issue: While using Firefox, Desktop Host does not function as expected.

Solution: Desktop Host needs a valid CA (Certificate Authority) certificate to enable communication with a web application. Although a self-signed certificate is used as a CA certificate, Firefox does not recognize this CA certificate if the browser is not configured adequately. You can configure Firefox to search CAs that are trusted to issue certificates for TLS (Transport Layer Security) web server authentication by changing the security.enterprise_roots.enabled preference.

To configure Firefox, perform the following steps after opening a new tab in Firefox:

  1. In the address bar, enter about:config and click I accept the risk.

  2. In the Search box, enter enterprise and double-click the security.enterprise_roots.enabled preference to change its value to True.

    Note: If you have uninstalled Desktop Host and reinstalled it, you need to change the security.enterprise_roots.enabled preference to False and then change it again to True.
  3. Restart Firefox.