Issue with Delay While Starting Desktop Host - Issue with Delay While Starting Desktop Host - Content Composer - Hyland Desktop Host Installation - Content-Composer/Hyland-Desktop-Host-Installation/Foundation-24.1/Content-Composer-Hyland-Desktop-Host-Installation/Troubleshooting-Desktop-Host/Issue-with-Delay-While-Starting-Desktop-Host - Foundation 24.1 - Foundation 24.1

Content Composer Hyland Desktop Host Installation
Platform
Content Composer
Product
Hyland Desktop Host Installation
Release
Foundation 24.1
License
ft:lastPublication
2024-12-09T09:05:59.185000
ft:locale
en-US
Issue: While Desktop Host is started for the first time or a user logs on to a computer, Desktop Host faces an unexpected delay before starting.

Solution: Desktop Host is configured by default to load all services that are available in the ..\services directory. You can configure specific services present in the ..\services directory that are loaded when Desktop Host starts.

To configure Desktop Host to load specific services:

  1. Open the config.json file in a plain-text editor with elevated privileges.

    In a typical installation, this file is in C:\ProgramData\Hyland\DesktopHost\bin.

  2. In the file, add the following text: 
    {
   "WhitelistedServiceFolders": []
}
  3. For the key "WhitelistedServiceFolders", replace the default value [ ] with the name of the folders present directly under the ..\services directory and containing required services.

    A folder name must be included within double quotation marks, and multiple folder names must be separated with commas. For example: 

    {
  "WhitelistedServiceFolders": ["Example_Folder_1","Example_Folder_2"]
}
    Note: If no value is provided for the key WhitelistedServiceFolders, all services present in the ..\services directory are loaded. Ensure that each key value element is separated by a comma.
  4. Save the file and close the text editor.
  5. Restart the computer.