If your administrator account is locked out and there are no other administrators available to unlock it, please contact a Hyland support representative.
When a new Content Innovation Cloud account is created, Multi-Factor Authentication (MFA) is enabled by default. If the designated account administrator loses access after setting up MFA for their user account, then the account administrator should contact Hyland support to request an MFA reset on their user account.
After the Hyland support representative validates the request, the representative can facilitate an MFA reset on the locked user account. MFA remains enabled for the Content Innovation Cloud account during this process.