Resetting or Retrieving Your Password - Resetting or Retrieving Your Password - OnBase - Electronic Plan Review - OnBase/Electronic-Plan-Review/Foundation-23.1/Electronic-Plan-Review/Usage-Submitter/Getting-Started/Resetting-or-Retrieving-Your-User-Name-and-Password/Resetting-or-Retrieving-Your-Password - Foundation 23.1 - Foundation 23.1

Electronic Plan Review
Platform
OnBase
Product
Electronic Plan Review
Release
Foundation 23.1
License
Premier
Standard
Essential
ft:lastPublication
2026-05-06T23:03:08.111616
ft:locale
en-US

You can reset or retrieve your password for your Plan Review account.

To retrieve or reset your password:

  1. Navigate to the address of your Plan Review website.
  2. Select the Sign In hyperlink.
  3. Select the Forgot Name/Password hyperlink. The Account Recovery window is displayed.
  4. Type your user name in the User name field.
  5. Click Reset Password. An email message that contains a hyperlink to reset your password is sent to your email account. After you reset your password, log on to Plan Review with your user name and new password.
    Note:

    Depending on your system's configuration, the hyperlink that resets your password may expire after a specified time. If your hyperlink has expired, you need to click the Reset Password button again to receive a new hyperlink.