Cannot Enter IdP Credentials When Connecting to Adobe Sign - Cannot Enter IdP Credentials When Connecting to Adobe Sign - OnBase - Integration for Adobe Sign - OnBase/Integration-for-Adobe-Sign/Foundation-24.1/Integration-for-Adobe-Sign/Installation/Troubleshooting/Cannot-Enter-IdP-Credentials-When-Connecting-to-Adobe-Sign - Foundation 24.1 - Foundation 24.1

Integration for Adobe Sign

Platform
OnBase
Product
Integration for Adobe Sign
Release
Foundation 24.1
License
ft:lastPublication
2026-01-23T13:30:25.696000
ft:locale
en-US

Issue: When entering your Hyland IdP credentials while connecting an Adobe Sign account to OnBase, the following error is displayed:

Sorry, there was an error

In addition, the diagnostic console displays one of the following errors:

  • Internal.Cryptography.CryptoThrowHelper+WindowsCryptographicException: Keyset does not exist

    Resolution: Grant the IdP application pool read access to the certificate being used for signing/encryption. See Microsoft's documentation for information on managing computer certificates.

  • Error: No signing certificate configured. Please configure a signing certificate

    Resolution: Ensure that a valid certificate and thumbprint have been configured. See Troubleshooting for more information.