Viewing OnBase Documents - Viewing OnBase Documents - OnBase - Integration for Cityworks - OnBase/Integration-for-Cityworks/Foundation-26.1/Integration-for-Cityworks-Server-Legacy/Usage/Usage/Viewing-OnBase-Documents - Foundation 26.1 - Foundation 26.1

Integration for Cityworks Server (Legacy)
Platform
OnBase
Product
Integration for Cityworks
Release
Foundation 26.1
License
Premier
Standard
Essential
ft:lastPublication
2026-09-11T14:42:02.603000
ft:locale
en-US

To view documents in OnBase related to a Work Order, Service Request, PLL case, or Inspection, follow these steps:

  1. Open a Work Order, Service Request, PLL case, or Inspection from your Cityworks application.
    This procedure uses a PLL case as the example.
  2. Select View Documents.
    Note:

    The location of the View Documents button may vary depending on your system's configuration, and on the page being displayed.

  3. If you are not already logged in to OnBase, you are prompted to do so. Enter your OnBase credentials and click Login. Documents related to the selected Work Order, Service Request, PLL case, or Inspection will be displayed within the Application Enabler's native viewer.
    Note:

    In Office, you are using the Application Enabler's native viewer, which is similar to using the Unity Client. For this reason, similar functionality is not discussed in this documentation. The Unity Client help file is available when using Application Enabler.