Enabling Caching - Enabling Caching - OnBase - Integration for Open Text Fax Server, RightFax Edition - OnBase/Integration-for-Open-Text-Fax-Server-RightFax-Edition/Foundation-24.1/Integration-for-Open-Text-Fax-Server-RightFax-Edition/Configuration/Integration-for-RightFax-Configuration/Settings/Enabling-Caching - Foundation 24.1 - Foundation 24.1

Integration for Open Text Fax Server, RightFax Edition
Platform
OnBase
Product
Integration for Open Text Fax Server, RightFax Edition
Release
Foundation 24.1
License
ft:lastPublication
2025-06-05T17:46:37.276000
ft:locale
en-US

Enabling caching in the COM integration with RightFax is useful for customers with thousands or more users. When caching is enabled, a list of users from the server is downloaded on the first polling interval. Thereafter, a cached copy is used. This speeds up processing significantly. By default, caching is disabled. To enable it, you must modify the config.xml file.

Note: This only applies to the original COM integration with RightFax and not the new Web API integration.

To modify the config.xml file and enable caching:

  1. Open the config.xml file in a plain-text editor with elevated or administrator privileges. In a typical installation, this file is in C:\Program Files (x86)\Hyland\Services\Fax Connector\.
  2. Locate the following element:
    <EnableUsersCache>False</EnableUsersCache>
    Note: Your instance may have either <EnableUsersCache>False</EnableUsersCache> or <EnableUsersCache>True</EnableUsersCache>.<EnableUsersCache>False</EnableUsersCache> is the default value, indicating users caching is disabled.
  3. Edit the <EnableUsersCache>False</EnableUsersCache> element to <EnableUsersCache>True</EnableUsersCache>.
  4. Save the config.xml file and close the text editor.
  5. Restart the Hyland Fax Connector service.