I have made changes in the OnBase Configuration module (e.g., created new scan queues, added new Document Types to existing scan queues, etc.) but the changes are not reflected on the MFP's user interface.
After a configuration change has been made to your OnBase solution, you must restart IIS, reset the OnBase Application Server's cache, or recycle the server's application pool in order for those changes to be reflected on your eCopy ShareScan-enabled MFP devices.
Automatic Scan Queue Processes are not Being Performed
Automatic processes, such as Auto OCR Batches, Auto Commit Batches, Auto PDF Conversion, Auto-Perform Image Processing, and Auto-Run after Scan, are only initiated when batch activity, such as indexing and scanning, is performed in the OnBase Client module.
If batch activity is taking place outside the OnBase Client and automation is needed, the desired processes must be performed on a workstation running the OnBase Client module with one or more auto-processing command line switches or they must be scheduled to occur on a workstation running the OnBase Client module.
This does not apply to the auto-foldering and auto-naming options, as they take place on a document level rather than based on batch activity.
I have multiple eCopy ShareScan-enabled MFP devices that I would like to use to scan and upload documents to OnBase. Not all MFPs will be scanning at the same time; can I purchase a few Integration for eCopy ShareScan licenses and share them among my MFPs?
Yes, you can share Integration for eCopy ShareScan licenses among several MFPs, but be aware that these are workstation licenses and need to manually be managed from the OnBase client (i.e., in order to re-assign a license from one MFP to another, an administrator needs to manually revoke the license from the registered MFP using the OnBase Client's workstation registration feature to make it available to the unregistered MFP).
The licenses cannot be shared in a common pool and automatically assigned to the eCopy ShareScan-enabled MFPs as needed.
As an alternative, you may purchase an Enterprise Integration for eCopy ShareScan license. With this license, no registration is necessary; all of your MFPs can be used to scan and upload documents to OnBase without each needing its own license.
Can I use my older MFPs with the Integration for eCopy ShareScan ?
In order to use an MFP with the Integration for eCopy ShareScan, it must be compatible with eCopy ShareScan 5.0, 5.1, 5.2, 5.4, or 6.1.
For additional information about hardware requirements including information about your current MFPs' capabilities, contact your eCopy ShareScan solution provider.
My MFPs use an older version of eCopy ShareScan (3.0 or 4.x). Can I use the Integration for eCopy ShareScan ?
The Integration for eCopy ShareScan is for use only with eCopy ShareScan version 5.0, 5.1, 5.2, 5.4, or 6.1.
I am trying to scan and index documents on my eCopy ShareScan-enabled MFP, but not all of the Keyword Types configured for the selected Document Type are displayed on the MFP.
Date & Time and Specific Currency Keyword Types are not supported by the Integration for eCopy ShareScan.
If you are assigning a document to a Document Type configured to use these types of Keywords, these Keywords will not be displayed on the MFP's user interface during indexing.
What languages and regional settings are supported for eCopy ShareScan?
The Integration for eCopy ShareScan supports several languages and regional settings (e.g., date formats, currency formats, etc.), including English, French, German, Dutch, Italian, Spanish, and Brazilian Portuguese. The language and regional settings apply to both the connector configuration information in the eCopy ShareScan Administration Console and the information displayed on the MFP's user interface.
These localization settings are controlled by eCopy ShareScan; the language and regional settings configured for eCopy ShareScan will also be used for the Integration for eCopy ShareScan. For more information on changing these settings, see your eCopy ShareScan documentation.