The following error messages may be displayed on the MFP's user interface.
System is currently locked out. Please contact your System Administrator.
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Cause: An administrator has enabled a system lockout (locking the entire OnBase solution) from within the OnBase Configuration module.
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Resolution: A system lockout is generally applied during upgrades to your OnBase solution. To resolve this error message, log onto the OnBase Configuration module and remove the system lockout.
Failed to reach server. Check your Service Path and try again.
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Cause: An invalid URL was entered into the Service Path field on the Configure Connector (OnBase) pane of the eCopy ShareScan Administration Console.
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Resolution: Ensure that the URL entered into the Service Path field on the Configure Connector (OnBase) pane of the eCopy ShareScan Administration Console is the correct URL to your OnBase Application Server. See Configuring the Connection to the OnBase Application Server for more information.
Reached server but could not find database. Check your data source and try again.
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Cause: An invalid data source name was entered into the Data Source field on the Configure Connector (OnBase) pane of the eCopy ShareScan Administration Console.
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Resolution: Ensure that the name entered into the Data Source field on the Configure Connector (OnBase) pane of the eCopy ShareScan Administration Console is the correct name for your data source. See Configuring the Connection to the OnBase Application Server for more information.
Failure on login. User is locked out.
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Cause: The OnBase user account has been locked, either by an administrator or due to repeated authentication failure.
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Resolution: Log onto the OnBase Configuration module and unlock the OnBase user account.
Failure on login. Unable to acquire a license.
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Cause: There are no Integration for eCopy ShareScan licenses available.
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Resolution: If your solution is configured to use workstation licensing (i.e., Integration for eCopy ShareScan licenses), log onto the OnBase Client and revoke an Integration for eCopy ShareScan license from another MFP.
If your solution is configured to use enterprise licensing (i.e., an Enterprise Integration for eCopy ShareScan license), contact Technical Support.
A database version mismatch occurred. A more recent version of the database was expected.
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Cause: Your version of the OnBase database does not match the database version expected by the version/build of the Integration for eCopy ShareScan software.
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Resolution: Upgrade your OnBase database to the version expected by your Integration for eCopy ShareScan software.
Even when performing incremental upgrades, it is always necessary to ensure that your OnBase database schema matches the database schema expected by the latest version of OnBase software you are using.
Failure on login. Please enter a valid username and password
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Cause: The OnBase user credentials that were entered are invalid.
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Resolution: There are several possible resolutions to this error depending on your configuration:
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If you are using standard authentication, re-enter your OnBase user credentials and try to log on again.
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If you are using a Guest user account, ensure that the guest user account credentials are correctly specified for the OnBase Connector in the eCopy Administration Console.
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If you are using LDAP or Active Directory Authentication, ensure that your OnBase solution is configured to use LDAP or Active Directory Authentication and ensure that the user has the proper rights/privileges to log on to OnBase.
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