When contacting your solution provider, please provide the following information:
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The OnBase module where the issue was encountered.
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The OnBase version and build.
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The type and version of the connected database and any Service Pack that has been installed.
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The operating system that the workstation is running on and any Service Pack that has been installed. Check the supported operating systems for this module to ensure that the operating system is supported.
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A complete description of the problem, including actions leading up to the issue.
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Screenshots of any error messages.
Supplied with the above information, your solution provider can better assist you in correcting the issue.