Open or Save an EML Document - Open or Save an EML Document - OnBase - Unity Client - OnBase/Unity-Client/Foundation-24.1/Unity-Client/Installation/Troubleshooting/Common-External-Email-Issues/Open-or-Save-an-EML-Document - Foundation 24.1 - Foundation 24.1

Unity Client
Platform
OnBase
Product
Unity Client
Release
Foundation 24.1
License
Premier
Standard
Essential
ft:lastPublication
2025-06-05T17:50:28.087000
ft:locale
en-US
Issue

When opening an EML document, no prompt to open or save an EML document is presented.

Resolution

Ensure a mail client is correctly installed. Without the mail client, the EML file type is not recognized.