Verify That All Users Are Offline and Remove Orphaned Licenses - Verify That All Users Are Offline and Remove Orphaned Licenses - OnBase - Upgrade Guidelines - OnBase/Upgrade-Guidelines/Foundation-25.1/Upgrade-Guidelines/Best-Practices-for-Upgrading/Preparing-for-an-Upgrade/Prevent-User-Access/Verify-That-All-Users-Are-Offline-and-Remove-Orphaned-Licenses - Foundation 25.1 - Foundation 25.1

Upgrade Guidelines
Platform
OnBase
Product
Upgrade Guidelines
Release
Foundation 25.1
License
Premier
Standard
Essential
ft:lastPublication
2025-03-17T20:58:57.202000
ft:locale
en-US

To verify that all users are offline, follow these steps:

  1. Log on to the OnBase Client of your existing version.
  2. Select Admin | User Management | View Current Users.
  3. Verify that you are the only user currently listed.

    If any users are listed with the status Inactive, then select that row and click Cleanup.

    This removes any orphaned user licenses caused by restarting the database service.