You can view other users' documents in a load balancing queue or in a queue that supports ownership. To do this, open the queue, right-click in the Documents window, and select See Other User's Documents.
If See Other User's Documents is not available, you do not have rights to this functionality. Contact your system administrator for further information.
Selecting this option displays a screen from which you can choose to view another user's documents.
You can select to view the documents of a particular user, all documents, or all documents not currently assigned to a user. This does not apply to Coverage queues. See Other User's Assigned Documents only displays assigned documents, not covered ones. Any filters that were being used prior to viewing another user's documents will be in effect for those documents.
When a load balanced queue is configured as Match Keyword to User Name, the View Other User's Documents list only includes the names of members assigned to the selected load balanced queue. The Workflow Queue Administration dialog box includes all users that have documents assigned to them, regardless of whether they are members assigned to the selected load balanced queue.