The Hyland IdP Server Fails to Start and is Unable to Retrieve a Certificate - The Hyland IdP Server Fails to Start and is Unable to Retrieve a Certificate - Perceptive Content - OnBase - Other - Identity and Access Management Services - Other/Identity-and-Access-Management-Services/4.4/Identity-and-Access-Management-Services/Installation/Solving-Common-Issues/The-Hyland-IdP-Server-Fails-to-Start-and-is-Unable-to-Retrieve-a-Certificate - 4.4 - 4.4

The Hyland IdP server may fail to start and the exception log contains a message that a certificate cannot be retrieved, such as: Unable to retrieve certificate from thumbprint.

If you are running the Hyland IdP under Microsoft Windows Server 2012 R2, this is a known issue that is encountered when more than one certificate needs to be loaded.

You can use the same certificate in all configuration instances as a workaround to this issue. For example, if you are using a SAML provider that requires both a signing certificate and an encryption certificate, using the same certificate for both configuration values prevents the issue.