Issue: After logging on to the OnBase Integration for Salesforce application, the OnBase Mappings or the OnBase Migration Dashboard page doesn’t load.
Solution: This may occur if values such as the Custom Settings and Custom Metadata can't be accessed. Access is restricted if the Salesforce managed package delivered while installing the application is installed with a OnBase Named User Client license per user and the license is not correctly assigned to the user.
To resolve this issue, complete the instructions or refer to the information mentioned under the following sections:
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Note: For more information, see the Manage Licenses for Installed Packages section in Salesforce's documentation.